Zendesk integrations: Best tools for large support teams in 2023

Quickly automate workflows with Intercom and Zendesk using Zapier’s templates. If you’d like to remove the sync with Zendesk (and related data), you can do this from Articles Settings. Yes, you can find the Intercom integration in the Zendesk Marketplace—and it’s intercom zendesk integration free to install. Fintech startup Novo had to pivot to new ways of working in 2020, just like everyone else. But the company’s story isn’t just one of pandemic-induced change—in the first half of the year, Novo’s client base grew from 2,000 to tens of thousands.

Intercom is a customer relationship management (CRM) software company that provides a suite of tools for managing customer interactions. The company was founded in 2011 and is headquartered in San Francisco, California. Intercom’s products are used by over 25,000 customers, from small tech startups to large enterprises. But keep in mind that Zendesk is viewed more as a support and ticketing solution, while Intercom is CRM functionality-oriented.

Boost.ai – for communication automation

They charge for customer service representative seats and people reached, don’t reveal their prices, and offer tons of custom add-ons at additional cost. Zendesk also has an Answer Bot, which instantly takes your knowledge base game to the next level. It can automatically suggest relevant articles for agents during business hours to share with clients, reducing your support agents’ workload. So when it comes to chatting features, the choice is not really Intercom vs Zendesk.

Email us at or use the live chat inside the platform with any questions or feedback. Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs. With Zapier’s 6,000 integrations, you can unify your tools within a connected system to improve your team’s efficiency and deepen their impact.

Find or Create Ticket

You can use lookup mapping to map target columns to values, gotten from other target objects depending on source data. You can view the integration operation results for each execution in the Run History. Operation is executed in a cloud automatically on schedule or manually at any time.

• Both options are well designed, easy to use, and share some pretty key functionality like behavioral triggers and omnichannel-ality (omnichannel-centricity?).
• But keep in mind that Zendesk is viewed more as a support and ticketing solution, while Intercom is CRM functionality-oriented.
• It’s virtually impossible to predict what you’ll pay for Intercom at the end of the day.